Privacy policy
Last updated: 11/14/2026
Who processes your data
The controller is SYNENTOR, S.L.U., an Andorran company with its registered office at Avgda. Carlemany, 117, 3-1, AD700 Les Escaldes-Engordany (Andorra). NRT (Andorran tax number): pending. Email: admin@synentor.com. Telephone: +376 692 069.
We have not appointed a data protection officer: for any question about your data, write to us at admin@synentor.com.
What data we process, why and for how long
Only what is needed for each purpose:
- Contact form. Data: name, email, subject and message, and your company and telephone if you enter them. Purpose: to reply to you and, if you ask, to prepare a proposal for you. Legal basis: your consent, which you give by ticking the box, and, if you ask for a proposal, steps taken before entering into a contract. Retention: the message reaches us by email and the website does not store it; we keep it for 1 year from the last contact if you do not become a client and, if you do, for as long as the relationship lasts and for the periods required by law.
- Anti-bot check on the form (Cloudflare Turnstile). Data: your IP address and technical data from your browser. Purpose: to check that the form is sent by a person. Legal basis: our legitimate interest in protecting the website from abuse. We do not keep this data.
- Record of your cookie choice. Data: a random identifier that does not identify you, the version of the policy, what you decided and the date; never your IP address. Purpose: to be able to prove your consent. Legal basis: the obligation to be able to prove it. Retention: 12 months.
- Technical logs from our hosting (Cloudflare). Data: the IP address, the date and time, the page requested and any errors. Purpose: the security and proper functioning of the website. Legal basis: our legitimate interest. Retention: up to 7 days.
- Visit statistics (Umami). No cookies and no data that identifies you: only aggregate figures, such as the pages viewed, the country or the browser.
- Cookies from other companies, only if you accept them: these are explained in the cookie policy.
- If you email or call us: your contact details and what you tell us, in order to reply to you, with the same legal basis and retention period as the form.
Who else sees your data
We do not sell or pass on your data. It is processed only by the providers that run the website and email on our behalf, and by public authorities when the law requires it:
| Provider | Purpose | Where it processes the data | Safeguard |
|---|---|---|---|
| Cloudflare | Website hosting, anti-bot check on the form, record of consents and technical logs. | Its global network, headquartered in the United States. Consent records are stored in the European Union. | EU-U.S. Data Privacy Framework and standard contractual clauses. |
| Resend | Sending the form message to our mailbox. | United States. | Standard contractual clauses and EU-U.S. Data Privacy Framework. |
| Microsoft | The company email, where we receive and keep messages. | European Union (Microsoft’s European region). The company is based in the United States. | EU-U.S. Data Privacy Framework and standard contractual clauses. |
| Umami | Visit statistics without cookies. | European Union (Frankfurt, Germany). The company is based in the United States. | Standard contractual clauses. |
| Visit statistics (Google Analytics), if you accept them. | United States and other countries. | EU-U.S. Data Privacy Framework and standard contractual clauses. | |
| Microsoft | Seeing how the website is used (Microsoft Clarity), if you accept it. | United States. | EU-U.S. Data Privacy Framework. |
Data outside Andorra
Some of these providers are based in the United States or process data there. We choose providers that participate in the EU-U.S. Data Privacy Framework or that commit themselves contractually through standard contractual clauses. Even so, the United States does not offer the same level of protection as Andorra or the European Union, and its authorities could request access to that data.
Your rights
You may ask us for access to your data, and to rectify it, erase it, restrict its processing, take it with you (portability) or object to our processing it. You may also withdraw your consent whenever you wish, without this affecting what was done before.
Write to us at admin@synentor.com. If we cannot tell that it is you, we will ask you for a document that identifies you, which we will use only for that purpose and then delete. We will reply within the period set by law.
If you believe we have not handled your rights properly, you may lodge a complaint with the Agència Andorrana de Protecció de Dades (Andorran Data Protection Agency, APDA) at apda.ad.
Security
We protect your data with technical and organisational measures: an encrypted connection, access only for those who need it, and providers with security guarantees.
Minors
The website is intended for businesses and professionals. If you are under 16, do not send us any data without the permission of your father, your mother or your guardian.
Laws we apply
The Llei 29/2021, del 28 d’octubre, qualificada de protecció de dades personals (Andorran Qualified Law 29/2021 of 28 October on the protection of personal data, LQPD) and, for people in the European Union, the General Data Protection Regulation (GDPR).
Changes
If we change this policy, we will say so here with the new date. If the change affects something you consented to, we will ask you again.